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SIT20122 Certificate II in Tourism

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.


Units of Competency:

11 units of competency - 5 core units, 6 elective units. 


Recognition of Prior Learning (RPL):  This qualification is available for partial or full RPL. Your application for RPL must be submitted prior to commencing study.

Requirements: All participants are required to provide identification, preferably with a photo (e.g. driver's licence, firearms licence, passport). You must also bring your Unique Student Identifier (USI). We are unable to generate your certification without this. If you do not have a USI, please create one at

There are no pre-requisites for this qualification, however some imported units may have specific pre-requisites. 


Learning Support: If you feel as though you will need some additional learning support to complete this course, please provide details when making your booking. All participants are required to complete a Language, Literacy and Numeracy (LLN) assessment prior to beginning course.

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At a Glance

Suitable For

This is an entry-level qualification and is completed by those employed in assistant or support roles. Possible job outcomes include junior visitor information officer, museum attendant, receptionist or attendant in a tourism or travel agency, customer service assistant.

Intake Dates

Please enquire


6-12 months


Face-to-face workshops, online study, and self-paced individual study


Subsidised training available - funding eligibility criteria applies.

Vocational Education and Training in Schools (VETiS) approved course

If not eligible for funding:

Full Fee: $1,615.00


On successful completion of all training and assessment, learners will receive a Certificate of Achievement and a Record of Results for SIT20122 Certificate II in Tourism

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